Xbox All Access

Xbox All Access is an Xbox subscription service. With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term.

For more information about what is included in Xbox All Access bundles or to order, see Xbox All Access on getoffersmall.com.

How to Purchase

You apply for a Line of Credit (LOC) from Citizens One. If you qualify, you choose a subscription amount based on which Xbox available console you want (starting at $22.99 a month) and pay for 24 months.

Other Xbox consoles are available without a line of credit on getoffersmall.com and Get Offers Mall stores, as supplies last.

Select an Xbox All Access bundle from Xbox All Access on getoffersmall.com.
Complete and submit an application for a Citizens One Line of Credit for Xbox All Access.

Only if you qualify will you have a hard credit inquiry that may impact your credit report.
If qualified, you will see the option to choose your shipping address and place an order. $0.00 is due at the time of purchase. The first payment is due within 30 days of order shipping.
This is not the getoffersmall.com cart/checkout.
If denied a line of credit, you will receive an email from Citizens One to the email address provided in the credit application with the denial reason. Look for an email from donotreply@citizensone.com.
- Email subject line: We're sorry we are unable to approve your recent application ID#: [insert application]

How to Cancel

We will not cancel regular orders.
You can cancel pre-orders up to 3 days before the Estimated Ship Date by calling 1-888-622-0165.

Refunds and Returns

No returns accepted to Get Offers Mall Stores or Get Offers Mall return centers.

Returns only accepted by mail to the address printed on the shipping label. .

No refunds, exchanges, or trade-ins accepted.

For issues with returns, please call 1-888-622-0165

Console Upgrades

Xbox All Access customers can upgrade their Xbox console when the next Xbox console, Xbox Series X, is available.

For information about upgrades and how to trade in a console, visit Xbox All Access on getoffersmall.com.

Warranty and Repair

With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term. If your console malfunctions after that one-year period (or your controller or accessories after 90 days), you are responsible. Monthly payments will continue until you pay the balance on your Citizens One Line of Credit for Xbox All Access in full, even if your Xbox console is not working.

For Warranty issues, please visit the Xbox Support website.

To create a service ticket to fix warranty issues, please .

Contact Information

Order- and Return-related Questions

For order- and return-related questions, please .

For Payments and Financing questions, please call 1-888-320-3155 or visit Citizen One's website.

Hours of Operation

Monday – Friday: 7 a.m. to 11 p.m. CT

Saturday – Sunday: 8 a.m. to 8 p.m. CT

Closed: Thanksgiving, Christmas, New Year’s Day

Application and Initial Setup Questions

For questions related to completing the Xbox All Access application online, declined applications (reasons, appeals, how to resolve, etc.), missing Serial Numbers, or technical issues with the application system, virtual card processing, etc, please call 1-888-622-0165.