Back to Z GRILLS 2024 NEW Upgrade Wood Pellet Grill & Smoker 8 in 1 BBQ Smoker with PID Controler, 560 Sq in Cooking Area for Outdoor Cooking & Heavy-Duty BBQ

Customer reviews

4.58 out of 5stars
(26 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
09/26/2021
Owner
Love the grill , was easy to put together and I like the way it cooks
Ronald B.

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
06/05/2022
Key flaw of temperature probe
Found this grill and liked the price and saw that it had presets to standard smoking temperatures so it seemed like a great idea. After I got it I smoked a pork butt and was getting ready to go to bed when I realized that the meat probe was reading MUCH higher than it should have. Turns out that the probe the grill uses to set the temperature is located about 6 inches above the grill. This means that while the smoker thinks it is holding 225 you're meat is closer to 325. I placed a series of probes on the grill to get an idea of the heat map and it is much hotter just above the grill. This wouldn't be much of a problem if you could set any temperature but the grill has presets so you have to get creative and really watch it. Not a set it and forget it, I learned all this because when I emailed support I was told that because my issue is not a design flaw there was nothing they can do, which is correct. This grill works the way it was designed too and unfortunately that design was not fully thought out. Also the controller is no malfunctioning after 2 years and if I smoke for more than 4 or 5 hours it give me an error that the grill is getting too hot and shut off so now this things is completely useless. If you want a cheap smoker try something else, this is not the easy to use simple smoker they advertise, it is a trap.
David N.
14 reviews
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  • 5.00 out of 5 stars review
    Verified Purchaser
    03/26/2023
    Well pleased with stove, assembled easily, have enjoyed using it.
    Gary
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/24/2022
    Amazing!
    The ease of this grill will have you wanting to cook something for every meal! The size is perfect, big enough for a family of 4-6 but also not too big if you're cooking for yourself and a guest. Cleanup is so simple and quick you will wish you had bought it sooner. It is extremely durable as well! I've completed cooks in thunderstorms and high winds and this grill just keeps rolling smoke!
    MattL
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/05/2022
    Key flaw of temperature probe
    Found this grill and liked the price and saw that it had presets to standard smoking temperatures so it seemed like a great idea. After I got it I smoked a pork butt and was getting ready to go to bed when I realized that the meat probe was reading MUCH higher than it should have. Turns out that the probe the grill uses to set the temperature is located about 6 inches above the grill. This means that while the smoker thinks it is holding 225 you're meat is closer to 325. I placed a series of probes on the grill to get an idea of the heat map and it is much hotter just above the grill. This wouldn't be much of a problem if you could set any temperature but the grill has presets so you have to get creative and really watch it. Not a set it and forget it, I learned all this because when I emailed support I was told that because my issue is not a design flaw there was nothing they can do, which is correct. This grill works the way it was designed too and unfortunately that design was not fully thought out. Also the controller is no malfunctioning after 2 years and if I smoke for more than 4 or 5 hours it give me an error that the grill is getting too hot and shut off so now this things is completely useless. If you want a cheap smoker try something else, this is not the easy to use simple smoker they advertise, it is a trap.
    David N.
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/08/2022
    Haven't used it yet, Sorry !
    but I have assembled it and I am very happy with the construction and rigidity. Can't wait to use it actually. Just haven't had the time, lately. Beautiful Grill !!!
    Todd B.
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/26/2021
    Owner
    Love the grill , was easy to put together and I like the way it cooks
    Ronald B.
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/17/2021
    Love it!
    So far it has been great! For the price you can't beat it and the food that comes off of it is amazing. If I ever upgrade I will be looking at another Z Grill for sure.
    Timothy C.
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/21/2021
    Awesome!!
    I love it, The pellet grill does exactly what it is designed to do. Cooks on the precise temperature you said it on. The only thing that needs a little improvement is, I'm 6'3 in height and it's a little shorter than a lot of grill's. So if you guys could make the legs about a foot taller. Then there would be NO GRILL ANYWHERE in the country that comes close. Thanks guys, great job
    John A.
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/01/2021
    ZGrills 55B
    I love it! Its a great smoker and its easy to use. My smoke was a Pork Loin and it turned out great. It had an amazing smoky flavor. It was juicy and tasted Wonderfull! I have already recommended this smoker to some friends!
    James F.
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/03/2021
    Amazing smoker
    I bought this z grill for my husband for Christmas. He has not stopped using it. Z grill shipped this item very quickly and the quality was outstanding. Using this grill was very easy and loved how we just loaded the pellets and walked away. My daughter ended up getting one fir her husband. I would definitely recommend this company.
    Mary O.
  • 4.00 out of 5 stars review
    Verified Purchaser
    12/26/2020
    Good so far
    Just bought this grill for myself for christmas, great so far! Appears to be made of good quality materials. Only complaint is in the packaging. The drip plate banged around inside the grill in the box and made dents in the body of the grill, chipped the finish on the outside, one was by the door of grill so it doesn't seat as tight as it should.
    Erik J.
  • 2.00 out of 5 stars review
    Verified Purchaser
    12/16/2020
    Very Mild Almost Non-Existent Smoke Flavor
    I have the 550B smoker. It seems sturdy and holds temperature very well, BUT it does not put a strong or even mild smoke flavor in the food. I've tried hickory and Mesquite pellets. I've done chicken for 2hrs up to Pork Ribs for 7hrs. All of them came out tasting like my rub, with almost no smoke character at all. I contribute this to the fact that smoke is only created as pellets are dumped into the pot, but they incinerate in 30secs or less and the fan blows all of the smoke right out the unit very quickly. So the smoke never just sits and penetrates the food. It is essentially a convection oven/grill. I brought this up to customer service and they told me I had to put it on "Smoke" mode for 3hrs, and then put it up to 225-250 whatever temp you're using. The smoke mode seems to possibly dump pellets more often, but again the fan just blows the smoke out of the smoker. That being said, even if their suggestion worked, why the heck would anyone want to smoke their food for 3hrs before it even begins to cook. All of that being said, I'm going to give this thing 3 more tries and then return it, if it cannot not do better. Back to charcoal or propane. Very unimpressed. If someone had no experience smoking food with a real smoker, I could see them being fooled into thinking this thing smokes food properly, but if you have, you will 100% be disappointed.
    Tyler B.
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/17/2020
    Amazing!!
    I will say I was skeptical. Having a lot of great reviews scares me! But I have been wrong before and I will be wrong again. Shipped quickly, put it together in 15 min by myself, went through the initial burn and have now cooked on it 3 times. Amazing product for the price! Temp runs a little high but thats adjustable. No complaints thus far. Thank you so much zgrills!
    Christopher C.
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/07/2020
    Half the cost
    This grill does what it's intended to do, hands down. For half the cost of some of the other grills, I'm able to smoke two racks of baby back ribs and a butt at the same time... Love my grill
    Dave
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/04/2020
    Awesome
    I have had my grill for 2 days. Rib eye staks first were probably "the best steaks that I have ever had" said my wife. Fall off the bone chicken wings last night. Burgers tonight and then gonna try to smoke pork or brisket. So all I can say is awesome.
    Michael F.
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/15/2020
    Great smoker at a great price
    Easy to use, excellent results! Just smoked some ribs on an all-day cook and they came out amazing. Also burgers and grilled corn on high heat have turned out great. Couldn't be more pleased pleased with this purchase, highly recommended!
    robert d.
  • 4.00 out of 5 stars review
    Verified Purchaser
    06/11/2020
    Great Smoker/Grill!!
    Really impressed with our new Smoker...this grill is 100% hands down a great deal! Works fantastic. All the food has been delicious. The smoker itself is very sturdy & well built not to mention a cinch for 2 people to put it together quickly. The only complaint I have is that it didn't come with a cover & I've had no luck finding one, but other than that we absolutely love it!!
    Heather
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/02/2020
    Great smoke flavor
    Only used it twice since I put it together. Made some ribs both time, Baby back and beef ribs. Both were almost fall off the bone but they both got a little dry. Did them at 225 for about 4.5 hrs. Any helpful hints....
    Charles R.
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/17/2020
    AWSOME SMOKER
    IT HAS SOLID RUBBER TIRES NOT THE PLASTIC ONES. ALSO GREAT QUALITY STEEL..EASY TO CLEAN. I AM EXTREMLY SATIFIED. IT IS A GREAT SIZE FOR US. IT ALSO WORKS EXCELLENT.
    G
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/22/2020
    Easiest Flavor Ever
    If you want big, bold smoked flavor combined with the convenience of a microwave then this is the grill you need. Multi hour cooks or hamburgers and hotdogs everything tastes great from this grill. With set it and forget it ability even a brisket is merely a matter of time with little effort. Anyone can be a pit master with a Zgrill, it's almost too easy.
    Dwayne S.
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/25/2020
    The perfict grill
    The best grill that I have owned, easy to put together, even easier to use. Perfect results every time couldn't be happier worth every penny. I just wish there had been some cooking suggestions or pamphlet to get a person started with in the box, I did find all the info I needed on the web site with some good recipes to get started with. Customer service was great and shipping was fast.
    John J.