Customer reviews
4.06 out of 5stars
(18 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
05/15/2020
Awsome out of the box.
I was dreading putting this together after reading all of the reviews but I had no issues. This grill was beautifully packaged and all the pieces were numbered. There were no dents or dings, everything was perfect. I didn't even read the manual as there is a 12 minute video from Cuisinart on Youtube of a guy putting this together step by step. Following along with him and it's foolproof. It probably took me about an hour and a half to put it together by myself. There was one screw that was screwed in too tight but instead of stripping it, I suggest spraying it with WD-40 and using a large regular head screwdriver to loosen it. People also also seem to have trouble getting their propane tanks connected properly and complain about it not fitting. It certainly fits, you have to twist the propane tank to the open part of the handle so it'll go behind the catch that hangs down. There is also a Youtube video of that available as well. I did a 30 minute burn off once I got it together and all burners worked great the very first try. I cranked it on high and it seems like the highest the temperature got was 600 degrees out of 700. Plenty hot enough. I can't speak on whether or not this grill will stand the test of time but it was fun to put together and I look forward to cooking on it. It's hefty and looks great. Very happy with this purchase.
Elbob17
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
04/23/2020
$400 grill busted up everywhere
Have not been able to use this at all because it came busted up in many different areas. Customer service has yet to contact me about it. So mad that $400 grill could be sent and packaged so poorly!
Jillian
14 reviews
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5.00 out of 5 stars reviewVerified Purchaser10/02/2022Exceeded expectations for gas grillExceeded my expectation for a new gas grill at a reasonable price. I looked at several grills. The Cuisinart met all my qualities. The grill cover is heavy duty with the dual plates. The gap between burner hoods and grate we enough to install grate for ceramic bricks. Casters roll easily. Putting it together was easy.Steve in Princeton
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5.00 out of 5 stars reviewVerified Purchaser08/28/2022Great grillThe glass window is nice for seeing good without opening the grill. It is well made and a good size. The griddle is an added bonus for making stir fry, breakfast, etc. Only problem was the grill was dented during delivery. Able to work around this while installingNancy
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4.00 out of 5 stars reviewVerified Purchaser08/19/2022Great looking grill, good price but beware…Great looking grill, good price but beware…cheaply made, one of the welds came apart and it only been 6 weeks and the chrome knobs are pealing they are black underneath.KW
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1.00 out of 5 stars reviewVerified Purchaser08/05/2022Damaged and missing partsCustomer service. Says don't return to store. But haven't got any response from manufacturerkelly
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5.00 out of 5 stars reviewVerified Purchaser08/24/2021Buy CUISINART!If it says Cuisinart you know you have a quality product.L. Jaggers
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5.00 out of 5 stars reviewVerified Purchaser08/06/2021Kirk
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5.00 out of 5 stars reviewVerified Purchaser07/31/2021Best Grill Yet!Best grill I have owned yet. My last one lasted 21 years, I am hoping this one goes the distance as well. So far, so good. Lights and heats quickly, cooks to perfection. I wish I could bring it in the kitchen. Grill is mounted to the OUTSIDE of our 2nd story deck to save space.NYRalph
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5.00 out of 5 stars reviewVerified Purchaser06/28/2021Love the versatility.Love the versatility of using grill and griddle. Haven't tried smoker tube yet.dbnyr1
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4.00 out of 5 stars reviewVerified Purchaser05/30/2021Nice quality, but assembly nightmareEven though packed well, a few components arrived dented or bent. Needing this for a Labor Day BBQ, I chose to live with it. I am fairly handy, but assembly instructions seemed rather cursory and would have benefited from parts shown in perspective or more detailed drawings. A rather central part labeled as packed in a sub box was simply not there. To be fair, when I emailed the company on a holiday weekend they responded in minutes instructing me it was packed inside the grill housing instead. Just be aware, with this grill you will need several hours of assembly time and a lot of patience, even though you are putting together what basically is the cart underneath. Quality wise, except for the dented components, it lives up to the Cusinart name. For the level of features and quality, it is priced reasonably, but you will pay with frustration on the assembly side.bkrising
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5.00 out of 5 stars reviewVerified Purchaser01/23/2021Everything and MoreI was lucky to find this great grill for my price range. It has everything I needed to meet my needs. Plenty of cooking space for different meats and veggies. A griddle which was a nice surprise and a side burner to "fry my fish outside" (Wife noise). I also bought the cover for protection in the Arizona sun. Cooks phenomenal no complaints here, get yourself one. I plan on getting a lot of use making great food.Daren
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2.00 out of 5 stars reviewVerified Purchaser08/01/2020Poorly ManufacturedBought this grill because we wanted to upgrade to a grill with stainless steel parts so it wouldn't rust in a year. Right out of the box I was extremely disappointed with the poor quality and workmanship. Several of the parts and panels were bent or dented, and I mean huge obvious dents, not little dings or scratches. It looked like it had been thrown down the stairs at a football stadium. If that wasn't bad enough, it has all these screws that need to be loosened or removed to attach the pieces together, and one of the screws that was meant to hold the grill box to the stand was screwed in so tightly, I couldn't get it to budge at all with any tool I tried, including a vice grip, even after spraying it with WD40. So we had to assemble it without it. On a positive note, at least it seems like the burners work fine.Jeffrey
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5.00 out of 5 stars reviewVerified Purchaser06/13/2020Sarah
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5.00 out of 5 stars reviewVerified Purchaser05/15/2020Awsome out of the box.I was dreading putting this together after reading all of the reviews but I had no issues. This grill was beautifully packaged and all the pieces were numbered. There were no dents or dings, everything was perfect. I didn't even read the manual as there is a 12 minute video from Cuisinart on Youtube of a guy putting this together step by step. Following along with him and it's foolproof. It probably took me about an hour and a half to put it together by myself. There was one screw that was screwed in too tight but instead of stripping it, I suggest spraying it with WD-40 and using a large regular head screwdriver to loosen it. People also also seem to have trouble getting their propane tanks connected properly and complain about it not fitting. It certainly fits, you have to twist the propane tank to the open part of the handle so it'll go behind the catch that hangs down. There is also a Youtube video of that available as well. I did a 30 minute burn off once I got it together and all burners worked great the very first try. I cranked it on high and it seems like the highest the temperature got was 600 degrees out of 700. Plenty hot enough. I can't speak on whether or not this grill will stand the test of time but it was fun to put together and I look forward to cooking on it. It's hefty and looks great. Very happy with this purchase.Elbob17
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5.00 out of 5 stars reviewVerified Purchaser05/08/2020Will RecommendGreat grill! Works perfectly. Very easy to put together. When the first one came it was super damaged and Walmart was able to send a whole new one. Definitely recommend this grill.Taylor
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4.00 out of 5 stars reviewVerified Purchaser05/03/2020Its great grill for the money.I ordered this grill online as I was not able to get a vehicle to buy the product at the store. I've been keeping an eye on this grill for over 1 year and glad the price dropped. I was excited about the Griddle feature and also the glass so i can keep an eye on my food without losing heat. I was able to built it in 3 and half hours. HOwever, i had two of toddlers with me. If i didn't have them, i probably could've knocked it out within in an hour. Only required a screwdriver and i was to built the whole grill. Pro: - Parts were boxed nice and neatly. Was easy to locate parts. -Instructions were pretty clear on assembly sheet. - After i put in the Gas cylinder, it started it right up. -Love the griddle feature and the Glass that i'm able to see inside of Grill without losing heat. ( more grill companies should follow through, this is a great feature. -THe wheels were pretty easy to put together -I saved money by Free shipping by ordering through walmart.com. I would had to pay gas and rent money to rent out a truck and pick up. I was able to get this delivered right to my door, wihtout that extra cost. :) Cons: -Really didn't think you need 5 grills for the space. 4 Should have been great. IF you have all the burners on at same time, the grill gets really hot and cooks your food way faster than it should. I usually keep 3 or 4 burner maximum. Or increase the cooking space. -The space for Gas cyclinder is very tight, you have to basically pull out the cyclinder each time and turn it on and off. Very time consuming. I would change the design if I were Cuisinart. -The lower bracket, instructions were very unclear where it went. -The Bottom portion where the tank sits on is scratch able, as soon as I put down my Gas grill tank, you can visibly see the scratches on bottom floor. Conclusion: - A great budget friendly grill for mid-size family. I'm currenlty cooking for small family but hoping to grill for more people once Quarantine is over. If i had the money, this will also make a great gift.Skippy
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3.00 out of 5 stars reviewVerified Purchaser04/29/2020teresa
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4.00 out of 5 stars reviewVerified Purchaser04/28/2020Works well!This grill works beautifully. It took me a couple hours to put it together by myself. It looks pretty, too, though it did come with a dent on the handle of the lid. Not pictured is the griddle piece that came with it as well. Overall, I would highly recommend this grill.Amanda
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1.00 out of 5 stars reviewVerified Purchaser04/23/2020$400 grill busted up everywhereHave not been able to use this at all because it came busted up in many different areas. Customer service has yet to contact me about it. So mad that $400 grill could be sent and packaged so poorly!Jillian