Customer reviews
4.28 out of 5stars
(18 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
05/01/2022
kristy
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
12/19/2021
Bestway? There has to be a better way.
Did lots of research and chose this tub due to the hydrojet feature. Set up was fairly simple and within a couple of days the tub was up to heat and the water chemistry was correct.
Within the first week a portion of the digital readout stopped working.
After a week of operation I removed the filter to find that the paper of the filter was stained with an oily substance which would not rinse clear, and the flow of the pump did not seem as strong.
I initiated warranty claims for the digital readout and the filter/pump issue, providing the requested documentation and photos, only to have those warranty requests cancelled by SaluSpa/Bestway.
I then opened new warranty claims with Bestway for the same issues, providing the requested documentation and photos. Keep in mind that this is after only one week of operation.
Then Bestway followed up with this request: "Rep Note: Please send us an image of the power cord cut off of the pump. It MUST be cut as close to the base of the pump as possible and must show back of pump with cord removed in order for approval."
Bestway provided no further instructions or images.
This request does not make sense.
I have asked Bestway for a call back to clarify their request. Over a week has gone by. I have repeatedly asked Bestway for clarification via email, to which they do not respond. I have attached screenshots of their request to my response to their request, only to have them respond with the same request.
At this point I can only believe that this is a circular process designed to wear me down, and at its conclusion Bestway expects to get away with not honoring their warranty.
Bestway has left me with no choice but to return the tub to Walmart prior to the return cutoff date, and to strongly recommend against anyone purchasing a Saluspa/Bestway product. They will not stand behind their products.
Walker
14 reviews
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5.00 out of 5 stars reviewVerified Purchaser01/05/2023love this hot tubwe had a inflatable hot tub before and as soon as it got cold it was toast but this one is amazing . i love the jets and christmas week it got -24 wind chill in ky and it came out of that working perfect. i cant believe it. wonderful hot tubFallon
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5.00 out of 5 stars reviewVerified Purchaser12/02/2022Perfect Spa For The MoneyWe love it! easy to set up, easy to take care of as long as you're committed to the added chore to your daily routine. The hydro jets are great, not as good as the expensive spas but they are as good as you could ask for the price. We've used it daily going on 2 qeeks now.Matt
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1.00 out of 5 stars reviewVerified Purchaser11/16/2022Bobbie
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4.00 out of 5 stars reviewVerified Purchaser06/26/2022Great Hot Tub but not for 6 peopleI bought this for the jets and the size, however there is no way you're getting 6 people in this thing, that's why the 4 stars. In all honesty 3 grown adults will be pushing it. With that being said it is extremely easy to set up, just make sure it's on a level surface. The cover is nice, keep it on when not in use, this will help keep it at the proper temp and keep the dirt out of it. The filter is easy to get to and you should rinse it every 2 or 3 days depending on use. Overall my wife and I are happy with this purchase and we have been enjoying it. Buy It if you're on the fence, you won't regret it. Solid product.Bob
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5.00 out of 5 stars reviewVerified Purchaser06/02/2022We like it!We had been wanting an inflatable hot tub for a year or so, and did a lot of research to make sure we got exactly what we wanted/needed. I wanted jets, and my husband wanted it to be square shaped - not round. We set this one up a week ago, got all of the chemicals to keep it clean and safe (we're using bromine), and it's awesome. My husband is in heaven. I like it too, but he's more the hot tub fan. It heated up quickly for us in Los Angeles. The outside temp was about 75 degrees, and it took a day to get the water to 100 degrees. The jets rule. The bubbles are weird...they are really loud, and it feels like you're in a cauldron. Not bad, but not my thing. We plugged it directly into our outdoor outlet, and have it on a flat surface with foam underneath. I'd like to get some sort of seat to sit on as I don't really like just sitting on the floor. We had to get an 8 x 8 pop up canopy because it's directly underneath a blooming jacaranda tree, and it's working great. No complaints so far. Hopefully it'll last us a long time!Shellybelly12345
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5.00 out of 5 stars reviewVerified Purchaser05/01/2022kristy
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5.00 out of 5 stars reviewVerified Purchaser04/12/2022No brainer purchase just do itMy first experience with an inflatable hot tub. To my knowledge, at this price point nothing touches this spa. It has real jets. The others have air jets that stir up the water, but this has actual spa type jets and they work well. Highly recommend. Simple, one-person set up and install. Pull the triggerHotTubHarry
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5.00 out of 5 stars reviewVerified Purchaser02/15/2022awesome hottubthis hot tub is amazing. it is easy to setup and so far works great.Glynda
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5.00 out of 5 stars reviewVerified Purchaser02/07/2022Great fun purchase!So far we love this Hot Tub. It's easy to set up and use, attractive, and inexpensive. It stays at 104 degrees for about 15 min, which is adequate for us. Advice — purchase a puzzle 1” gym mat to go under it for comfort, most comfortable for 2 adults. We will take this Tub down in the summer and store it!Cynthia
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2.00 out of 5 stars reviewVerified Purchaser01/23/2022Jen
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5.00 out of 5 stars reviewVerified Purchaser01/14/2022Amazing Spa With Actual Jets!!!!!This is our second inflatable spa and we also own an intex (that this spa replaced). We are soooo happy we went with the Saluspa Hawaii and our main attraction was the hydro jet system that has 2 actual jets on each corner. This feature is a game changer and the jets have great pressure and they are perfect for relaxing after a long day or recovering after a tough workout. They are super quiet and make all the difference. Other things we like better than our intex: cover fits snugly and saves energy by keeping the heat in, the energy saving mode allows us to program the spa to heat up before we come home and doesn't waste energy heating it 24/7 or during times we won't use it (like while you are at work), the padding on the bottom is really comfortable and (I never realized how uncomfortable our previous spa was), and the spa materials feel thicker and the inflation pump shuts off automatically when the spa is full (something our previous spa did not which resulted in the seam stretching and it leaking). We highly recommend this portable spa to anyone. It's by far better than our intex and wish we bought this one originally.Mel
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1.00 out of 5 stars reviewVerified Purchaser12/19/2021Bestway? There has to be a better way.Did lots of research and chose this tub due to the hydrojet feature. Set up was fairly simple and within a couple of days the tub was up to heat and the water chemistry was correct. Within the first week a portion of the digital readout stopped working. After a week of operation I removed the filter to find that the paper of the filter was stained with an oily substance which would not rinse clear, and the flow of the pump did not seem as strong. I initiated warranty claims for the digital readout and the filter/pump issue, providing the requested documentation and photos, only to have those warranty requests cancelled by SaluSpa/Bestway. I then opened new warranty claims with Bestway for the same issues, providing the requested documentation and photos. Keep in mind that this is after only one week of operation. Then Bestway followed up with this request: "Rep Note: Please send us an image of the power cord cut off of the pump. It MUST be cut as close to the base of the pump as possible and must show back of pump with cord removed in order for approval." Bestway provided no further instructions or images. This request does not make sense. I have asked Bestway for a call back to clarify their request. Over a week has gone by. I have repeatedly asked Bestway for clarification via email, to which they do not respond. I have attached screenshots of their request to my response to their request, only to have them respond with the same request. At this point I can only believe that this is a circular process designed to wear me down, and at its conclusion Bestway expects to get away with not honoring their warranty. Bestway has left me with no choice but to return the tub to Walmart prior to the return cutoff date, and to strongly recommend against anyone purchasing a Saluspa/Bestway product. They will not stand behind their products.Walker
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5.00 out of 5 stars reviewVerified Purchaser11/07/2021So much better than expectedWe received this hot tub for a Tryazon party, and I felt like we won the lottery! So easy to set up and perfect for two small families to enjoy time together! We loved the jets. The hot tub is far more sturdy than I was expecting!Karensastamper
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4.00 out of 5 stars reviewVerified Purchaser11/06/2021Nice little spa!Got this for grandkids and I to chill in. Fun little tub . A bit small for 4 adults, but great for the kids. Controls are easy and bubbles are nice. You sit in the bottom. Takes awhile (days) to heat up. It seems to be well constructed and very solid. Would recommend for the price.Devo401
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5.00 out of 5 stars reviewVerified Purchaser11/03/2021Exceeded Expecations!I have always loved hot tubs but never committed to buying one due to price and not have it a permanent place to put one. And to be honest, I was super skeptical of an inflatable hot tub being very enjoyable, and more importantly, durable. Well, I can tell you that all my worries are gone and this hot tub has exceeded all of my expectations. It is amazing. Setup was fairly easy. We did have a few confusions within the instructions, but figured it out quickly. All in all, it took us under an hour to unbox, setup and inflate. Filling it took a bit longer coming from the hose, but that was to be expected. The longest part was heating the water up to 104 degrees (where it maxes out). That took around 2 days. Once up though the hot tub walls are super hard and the flooring is padded and comfortable. You don't have seats like a traditional hot tub, but it is still super cozy. This one has jets that you can adjust the direction on, and it has another mode with just bubbles. Has most everything except for an LED light inside. But we are going to buy a cheap waterproof one and add that ourselves. We have had it for several weeks now and we LOVE it. If you have never owned a hot tub before their is a bit of a learning curve trying to figure out the right chemical balance and proper maintenance. Though we have enjoyed learning it and it is actually very minimal work to upkeep. Only thing I will say that didn't live up to the hype, was the amount of people you could put in it. It says you can comfortable fit 6 adults in this. NO WAY THAT IS POSSIBLE. I would say it only holds 2 adults if they want their legs spread out, and 4 if you are sitting with crossed legs. So keep that in mind. This isn't very big, but perfect for our small family with just me, my wife and 3 little kids.Woody
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5.00 out of 5 stars reviewVerified Purchaser10/30/2021So relaxing!I received my spa a couple weeks ago and it's been such a great addition to our home. It's so nice to come home to a hot tub. Set up is so quick and easy. We had the spa completely set up in minutes and were ready to get in after the water heated in just 24 hours. The jets feel so nice and the bubbles are great too. It heats up too 104 and honestly it's the perfect temperature for us. I wish it had seats but they really aren't needed because the padded bottom is actually really comfortable. Another great feature is the cup holders. My only complaint about this spa is that the instructions leave out that the control panel isn't a push button panel, it's actually touch sensors. You have to unlock the control panel by holding your finger on the lock/unlock button for 3 seconds so that you can use the other buttons. Once I figured that out I absolutely loved everything about this. I think everyone needs one. Everyone wants to come to my house now.Brandy38
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5.00 out of 5 stars reviewVerified Purchaser10/30/2021Durable Relaxation for Cold WeatherI've always wanted a hot tub, but they're too expensive. When I heard about inflatable hot tubs I realized this was the ideal choice! I was blown away with how thick the material of the spa is, it's extremely durable. It inflated within minutes and is strong enough to support an adult sitting on the side of the tub. It took 48 hours for the water to heat to 104°. I'm especially impressed with how the hot tub keeps the temperature hot in chilly weather. My husband loves the 140 jets feature, I love the HydroMassage feature!! We haven't needed to take it down for cleaning yet, but it seems as easy as setting it up. The cover also has an inflatable portion to create a tight seal to keep the heat inside the tub. We are loving this tub!!Hskrgrl
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5.00 out of 5 stars reviewVerified Purchaser10/29/2021Pleased Family and FriendsI had a party with family and friends completely excited to try this portable spa. The set up of this spa was so easy. Took us under five minutes. Impressed by how quickly the product inflates and the portability. The firmness of the spa once inflated is amazing. The quietness of the product was also super impressive. Upon filling and heating we hopped right in. The jets were very soothing! The spa was a nice warm 100 degrees. It fit 4 adults and 1 child comfortably. The cover that attaches to the spa fit perfectly and was very easy to use. I love the fact that the cover can be put on to keep the spa warm and clean when not in use. The spa releases chemicals when needed. And the jest are so soothing. The air bubbles at the bottom of the spa make the experience even more enjoyable. Can;t wait to get back in today!Mel3000